Insurance Administrator / Front Desk Support
RIZIKO OSIGURUVANJE AD Skopje
**Company Description**
Riziko Osiguruvanje AD Skopje is a specialized insurance brokerage company focused on non-life insurance and corporate risk management. Established in 2017, the company holds a license to operate throughout North Macedonia and provides tailored insurance and reinsurance solutions. Serving clients across various industries and individuals, Riziko Osiguruvanje integrates advanced risk analysis, a personalized consultative approach, and innovative technologies to meet diverse insurance needs.
**Role Description**
This is a full-time on-site role based in Skopje for an Insurance Administrator / Front Desk Support.
We are looking for a motivated and service-oriented
**Insurance Administrator / Front Desk Support**
to join our team. This entry-level position is ideal for candidates who want to start a career in insurance, administration, or client service —
**no prior experience in insurance is required**
, as full training will be provided.
In this role, you will support our sales network and assist clients visiting our office. You will be responsible for preparing simple insurance policies, handling basic administrative tasks, and ensuring a professional and friendly front-office experience for our clients. You will work closely with brokers and sales teams, providing accurate and timely administrative support while learning insurance processes, documentation, and customer service best practices.
**Key Responsibilities**
- Welcome and assist clients who visit the office; provide initial information and guidance.
- Support the sales network by preparing simple insurance policies and documentation.
- Process basic insurance requests according to established procedures and training.
- Maintain organized records, files, and administrative documentation.
- Handle incoming calls and emails related to client inquiries.
- Ensure timely and accurate data entry into internal systems.
- Provide general administrative support to brokers and sales staff working on the field.
- Participate in ongoing training to develop knowledge of insurance products and administrative processes.
**Qualifications**
**Required:**
- High level of motivation, responsibility, and willingness to learn.
- Strong communication, client-service skills
and the ability to handle client queries effectively.
- Attention to detail and ability to follow procedures accurately.
- Excellent Organization Skills to manage records and office tasks efficiently
- Basic computer skills (Microsoft Office, email, data entry).
- Effective verbal and written communication skills in English and Macedonian
- Prior experience in the insurance industry is an advantage
- Ability to work in a dynamic environment and manage multiple tasks.
**Preferred (not mandatory):**
- Previous experience in administrative, front desk, or customer service roles.
- Interest in building a long-term career in insurance administration or brokerage.
**What we offer**
- Full training and continuous professional development.
- Opportunity to build a stable career in the insurance industry.
- Supportive team environment with clear growth opportunities.
- Exposure to insurance operations, sales support, and client service processes.
Riziko Osiguruvanje AD Skopje is a specialized insurance brokerage company focused on non-life insurance and corporate risk management. Established in 2017, the company holds a license to operate throughout North Macedonia and provides tailored insurance and reinsurance solutions. Serving clients across various industries and individuals, Riziko Osiguruvanje integrates advanced risk analysis, a personalized consultative approach, and innovative technologies to meet diverse insurance needs.
**Role Description**
This is a full-time on-site role based in Skopje for an Insurance Administrator / Front Desk Support.
We are looking for a motivated and service-oriented
**Insurance Administrator / Front Desk Support**
to join our team. This entry-level position is ideal for candidates who want to start a career in insurance, administration, or client service —
**no prior experience in insurance is required**
, as full training will be provided.
In this role, you will support our sales network and assist clients visiting our office. You will be responsible for preparing simple insurance policies, handling basic administrative tasks, and ensuring a professional and friendly front-office experience for our clients. You will work closely with brokers and sales teams, providing accurate and timely administrative support while learning insurance processes, documentation, and customer service best practices.
**Key Responsibilities**
- Welcome and assist clients who visit the office; provide initial information and guidance.
- Support the sales network by preparing simple insurance policies and documentation.
- Process basic insurance requests according to established procedures and training.
- Maintain organized records, files, and administrative documentation.
- Handle incoming calls and emails related to client inquiries.
- Ensure timely and accurate data entry into internal systems.
- Provide general administrative support to brokers and sales staff working on the field.
- Participate in ongoing training to develop knowledge of insurance products and administrative processes.
**Qualifications**
**Required:**
- High level of motivation, responsibility, and willingness to learn.
- Strong communication, client-service skills
and the ability to handle client queries effectively.
- Attention to detail and ability to follow procedures accurately.
- Excellent Organization Skills to manage records and office tasks efficiently
- Basic computer skills (Microsoft Office, email, data entry).
- Effective verbal and written communication skills in English and Macedonian
- Prior experience in the insurance industry is an advantage
- Ability to work in a dynamic environment and manage multiple tasks.
**Preferred (not mandatory):**
- Previous experience in administrative, front desk, or customer service roles.
- Interest in building a long-term career in insurance administration or brokerage.
**What we offer**
- Full training and continuous professional development.
- Opportunity to build a stable career in the insurance industry.
- Supportive team environment with clear growth opportunities.
- Exposure to insurance operations, sales support, and client service processes.
