Room Division Manager - Melia Durres
Meliá Hotels International
***“The world is yours with Meliá”***
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
**Discover some of the benefits we offer:**
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
**About Meliá Durrës**
Located along the stunning Albanian coastline,
**Meliá Durrës**
is a modern, resort‑style hotel designed to offer unforgettable experiences through exceptional service, Mediterranean warmth, and a passion for hospitality. As part of
**Meliá Hotels International**
, one of the world’s leading hotel groups, we combine global standards with local charm to deliver excellence in every guest interaction.
**Job Mission**
The
**Room Division Manager**
ensures the smooth, efficient, and guest‑centric operation of the hotel’s Front Office, Housekeeping, Guest Experience, and related areas. This role is responsible for maintaining high service standards, optimizing room revenue, ensuring brand compliance, and creating a seamless experience throughout the guest journey. By leading teams, managing daily hotel operations, and ensuring departmental synergies, the Room Division Manager plays a key role in the overall success, profitability, and reputation of Meliá Durrës.
**What You Will Do**
- Front Office Leadership & Guest Experience
- Oversee daily Front Office operations to ensure efficient check‑in, check‑out, and guest service processes.
- Implement service standards in line with Meliá brand guidelines.
- Resolve guest concerns with professionalism and a service‑recovery mindset.
- Housekeeping Management
- Supervise housekeeping operations to ensure cleanliness, room readiness, and brand compliance.
- Coordinate with the Front Office to optimize room assignment and turnaround times.
- Revenue & Inventory Optimization
- Oversee room inventory and availability, aligning daily decisions with the General Manager to achieve the best possible occupancy and revenue performance.
- Support upselling strategy and contribute to maximizing occupancy and ADR.
- Team Leadership, Training & Development
- Lead, motivate, and develop Front Office and Housekeeping teams.
- Schedule staffing levels aligned with business needs and budget guidelines.
- Foster a culture of service excellence and continuous improvement.
- Operational Excellence & Quality Assurance
- Conduct regular inspections across rooms and public areas.
- Ensure compliance with brand standards, service protocols, and safety regulations.
- Analyze operational KPIs and implement improvements.
- Cross‑Department Coordination
- Collaborate with Maintenance, F&B, Finance, and other departments to ensure smooth operations.
- Participate in management meetings and contribute to the hotel’s strategic planning.
**What We’re Looking For**
- Proven experience (5+ years) in Rooms Division or Front Office leadership roles within the hotel industry.
- Experience in upscale or resort‑style properties is an advantage.
- Strong understanding of hospitality operations, guest experience, and room revenue management.
- Excellent leadership, communication, and team‑motivation skills.
- Strong problem‑solving abilities and a guest‑first mindset.
- Solid organizational skills and ability to handle operations in a fast‑paced environment.
- Proficiency with PMS systems (e.g., Opera, Meliá systems) and Microsoft Office Suite.
- Fluency in English; additional languages are a plus.
- Service‑oriented with a passion for hospitality.
- Empathetic, approachable, and able to manage diverse teams.
- Detail‑oriented, proactive, and committed to delivering excellence.
- Adaptable and capable of working under pressure.
**At Meliá we are all VIP**
*At Meliá Hotels International, we are committed to
**equal opportunities between women and men**
in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.*
*We promote our commitment to
**equality and diversity**
, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that
**diversity and inclusion among our employees are essential for our success as a global company**
.*
*Additionally, we support the sustainable growth of our industry through
**a socially responsible team**
. In this sense, our motto is "
**Towards a sustainable future, from a responsible present**
". Thanks to al our collaborators, we make it possible.*
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "
**Protect Your Application**
" page.
If you want to be “
**Very Inspiring People**
“, follow us on:
**INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR**
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
**Discover some of the benefits we offer:**
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
**About Meliá Durrës**
Located along the stunning Albanian coastline,
**Meliá Durrës**
is a modern, resort‑style hotel designed to offer unforgettable experiences through exceptional service, Mediterranean warmth, and a passion for hospitality. As part of
**Meliá Hotels International**
, one of the world’s leading hotel groups, we combine global standards with local charm to deliver excellence in every guest interaction.
**Job Mission**
The
**Room Division Manager**
ensures the smooth, efficient, and guest‑centric operation of the hotel’s Front Office, Housekeeping, Guest Experience, and related areas. This role is responsible for maintaining high service standards, optimizing room revenue, ensuring brand compliance, and creating a seamless experience throughout the guest journey. By leading teams, managing daily hotel operations, and ensuring departmental synergies, the Room Division Manager plays a key role in the overall success, profitability, and reputation of Meliá Durrës.
**What You Will Do**
- Front Office Leadership & Guest Experience
- Oversee daily Front Office operations to ensure efficient check‑in, check‑out, and guest service processes.
- Implement service standards in line with Meliá brand guidelines.
- Resolve guest concerns with professionalism and a service‑recovery mindset.
- Housekeeping Management
- Supervise housekeeping operations to ensure cleanliness, room readiness, and brand compliance.
- Coordinate with the Front Office to optimize room assignment and turnaround times.
- Revenue & Inventory Optimization
- Oversee room inventory and availability, aligning daily decisions with the General Manager to achieve the best possible occupancy and revenue performance.
- Support upselling strategy and contribute to maximizing occupancy and ADR.
- Team Leadership, Training & Development
- Lead, motivate, and develop Front Office and Housekeeping teams.
- Schedule staffing levels aligned with business needs and budget guidelines.
- Foster a culture of service excellence and continuous improvement.
- Operational Excellence & Quality Assurance
- Conduct regular inspections across rooms and public areas.
- Ensure compliance with brand standards, service protocols, and safety regulations.
- Analyze operational KPIs and implement improvements.
- Cross‑Department Coordination
- Collaborate with Maintenance, F&B, Finance, and other departments to ensure smooth operations.
- Participate in management meetings and contribute to the hotel’s strategic planning.
**What We’re Looking For**
- Proven experience (5+ years) in Rooms Division or Front Office leadership roles within the hotel industry.
- Experience in upscale or resort‑style properties is an advantage.
- Strong understanding of hospitality operations, guest experience, and room revenue management.
- Excellent leadership, communication, and team‑motivation skills.
- Strong problem‑solving abilities and a guest‑first mindset.
- Solid organizational skills and ability to handle operations in a fast‑paced environment.
- Proficiency with PMS systems (e.g., Opera, Meliá systems) and Microsoft Office Suite.
- Fluency in English; additional languages are a plus.
- Service‑oriented with a passion for hospitality.
- Empathetic, approachable, and able to manage diverse teams.
- Detail‑oriented, proactive, and committed to delivering excellence.
- Adaptable and capable of working under pressure.
**At Meliá we are all VIP**
*At Meliá Hotels International, we are committed to
**equal opportunities between women and men**
in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.*
*We promote our commitment to
**equality and diversity**
, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that
**diversity and inclusion among our employees are essential for our success as a global company**
.*
*Additionally, we support the sustainable growth of our industry through
**a socially responsible team**
. In this sense, our motto is "
**Towards a sustainable future, from a responsible present**
". Thanks to al our collaborators, we make it possible.*
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "
**Protect Your Application**
" page.
If you want to be “
**Very Inspiring People**
“, follow us on:
**INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR**
