**Company Description**
Grand Duka Hotel & SPA is a luxury destination in the heart of Durrës, Albania, offering an experience of refined sophistication and attentive service. Perfectly situated near the beach and cultural landmarks, the hotel provides a serene and elegant environment for guests on both short and extended stays. We are dedicated to delivering unparalleled hospitality to ensure every guest feels truly cared for. At Grand Duka, relaxation meets luxury, making every visit memorable and unique.
**Role Description**
We are seeking a professional and motivated Receptionist to join our team at Grand Duka Hotel & SPA. This is a full-time, on-site role located in Durrës, Albania. The Receptionist will handle daily tasks including greeting guests, managing check-in and check-out processes, handling incoming calls, assisting with guest inquiries, maintaining records, and supporting overall front desk operations. As the first point of contact, the Receptionist will play a key role in delivering exceptional customer experiences that embody our commitment to luxury and hospitality.
**Qualifications**
- Proficiency in Receptionist Duties, such as managing check-ins, check-outs, and front desk operations
- Strong Customer Service skills to ensure exceptional guest experiences
- Outstanding Communication and Phone Etiquette skills
- Competency in Clerical Skills, including record-keeping and scheduling
- Friendly, professional demeanor and ability to work in a team-oriented environment
- Proficiency in multiple languages, including English, is an advantage
- Previous experience in hospitality or front desk roles is a plus
Grand Duka Hotel & SPA is a luxury destination in the heart of Durrës, Albania, offering an experience of refined sophistication and attentive service. Perfectly situated near the beach and cultural landmarks, the hotel provides a serene and elegant environment for guests on both short and extended stays. We are dedicated to delivering unparalleled hospitality to ensure every guest feels truly cared for. At Grand Duka, relaxation meets luxury, making every visit memorable and unique.
**Role Description**
We are seeking a professional and motivated Receptionist to join our team at Grand Duka Hotel & SPA. This is a full-time, on-site role located in Durrës, Albania. The Receptionist will handle daily tasks including greeting guests, managing check-in and check-out processes, handling incoming calls, assisting with guest inquiries, maintaining records, and supporting overall front desk operations. As the first point of contact, the Receptionist will play a key role in delivering exceptional customer experiences that embody our commitment to luxury and hospitality.
**Qualifications**
- Proficiency in Receptionist Duties, such as managing check-ins, check-outs, and front desk operations
- Strong Customer Service skills to ensure exceptional guest experiences
- Outstanding Communication and Phone Etiquette skills
- Competency in Clerical Skills, including record-keeping and scheduling
- Friendly, professional demeanor and ability to work in a team-oriented environment
- Proficiency in multiple languages, including English, is an advantage
- Previous experience in hospitality or front desk roles is a plus
