**Company Description**
We are Hilton. We are Hospitality.
Together, we are contributing to our collective purpose and building an even stronger culture – one that accelerates our business goals inspires the world of hospitality, and enables us to live our best lives in and outside of work. Because of our team members, Hilton is named one of the 2025 Best Companies to Work For®. This amazing award is a testament to who we are, what we stand for, and our collective ability to spread the light and warmth of hospitality throughout the world. We are a Global Hospitality Company with more than 8000 Hotels around the world and 360,000 Team Members. Invest in your future, by gaining international experience working as part of the best team, where we offer the possibility of continuous training and development.
**Role Description**
The Front desk agent would be responsible for greeting and registering guests and checking guests out of the hotel. Specifically, he/she would be responsible for performing the following tasks to the highest standards:
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of Guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring Guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer Guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for Guest satisfaction
• Receive, input, retrieve and relay messages to guests
**Qualifications**
- Proficiency in Phone Etiquette and Receptionist Duties
- Strong Communication skills, both written and verbal
- Excellent Customer Service abilities with a proactive and welcoming approach
- Ability to manage multiple tasks in a fast-paced environment
- High school diploma or equivalent.
If you are interested in this position please send your CV to hr@hiltonskopje.com
We are Hilton. We are Hospitality.
Together, we are contributing to our collective purpose and building an even stronger culture – one that accelerates our business goals inspires the world of hospitality, and enables us to live our best lives in and outside of work. Because of our team members, Hilton is named one of the 2025 Best Companies to Work For®. This amazing award is a testament to who we are, what we stand for, and our collective ability to spread the light and warmth of hospitality throughout the world. We are a Global Hospitality Company with more than 8000 Hotels around the world and 360,000 Team Members. Invest in your future, by gaining international experience working as part of the best team, where we offer the possibility of continuous training and development.
**Role Description**
The Front desk agent would be responsible for greeting and registering guests and checking guests out of the hotel. Specifically, he/she would be responsible for performing the following tasks to the highest standards:
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of Guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring Guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer Guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for Guest satisfaction
• Receive, input, retrieve and relay messages to guests
**Qualifications**
- Proficiency in Phone Etiquette and Receptionist Duties
- Strong Communication skills, both written and verbal
- Excellent Customer Service abilities with a proactive and welcoming approach
- Ability to manage multiple tasks in a fast-paced environment
- High school diploma or equivalent.
If you are interested in this position please send your CV to hr@hiltonskopje.com
