**Company Description**
SparkUP Digital is a Marketing and Consulting Agency headquartered in Skopje, North Macedonia, with a dynamic and collaborative work environment in the heart of the city. Specializing in the iGaming industry, the company consists of experienced professionals excelling in customer acquisition, relationship management, and support. With significant growth in recent years, SparkUP Digital is continuously seeking talented individuals who are passionate and driven to join its expanding team.
**Role Description**
This is a full-time, on-site Arabic Speaking Support role located in Skopje. The primary responsibilities include providing excellent customer support, addressing inquiries and ensuring customer satisfaction. The role involves collaborating with cross-functional teams to improve client experiences and maintaining strong communication with customers to enhance their overall engagement.
**Qualifications**
- Proficiency in Customer Support, with an ability to respond to inquiries and provide clear resolutions.
- Strong Communication skills in Arabic and English, with the ability to build rapport with clients effectively.
- Technical Support experience, including understanding and resolving technical issues.
- Analytical Skills to assess and troubleshoot customer problems efficiently.
- Strong organizational and time-management skills.
- Previous experience in the iGaming industry is a plus.
- Ability to adapt to a fast-paced environment and thrive in a team-oriented setting.
SparkUP Digital is a Marketing and Consulting Agency headquartered in Skopje, North Macedonia, with a dynamic and collaborative work environment in the heart of the city. Specializing in the iGaming industry, the company consists of experienced professionals excelling in customer acquisition, relationship management, and support. With significant growth in recent years, SparkUP Digital is continuously seeking talented individuals who are passionate and driven to join its expanding team.
**Role Description**
This is a full-time, on-site Arabic Speaking Support role located in Skopje. The primary responsibilities include providing excellent customer support, addressing inquiries and ensuring customer satisfaction. The role involves collaborating with cross-functional teams to improve client experiences and maintaining strong communication with customers to enhance their overall engagement.
**Qualifications**
- Proficiency in Customer Support, with an ability to respond to inquiries and provide clear resolutions.
- Strong Communication skills in Arabic and English, with the ability to build rapport with clients effectively.
- Technical Support experience, including understanding and resolving technical issues.
- Analytical Skills to assess and troubleshoot customer problems efficiently.
- Strong organizational and time-management skills.
- Previous experience in the iGaming industry is a plus.
- Ability to adapt to a fast-paced environment and thrive in a team-oriented setting.
