**TERMS & CONDITION**
Contract: Freelance
Location: Tirana Albania
Working mode: Hybrid
Language: Italian + English
Compensation: Competitive
**WHAT WILL YOU DO**
You will join the team of IT Process&Program management and in particular in the management IT Process Management reporting directly to the manager of the factory IT Process&Program management.
You will have the opportunity to be involved in the IT Process Management activities such as:
·
**Process**
**Mapping**
: Document current processes using techniques like BPMN and EPC and determine their Standard Operating Procedures.
·
**KPIs**
**and**
**Metrics**
: Define and monitor key performance indicators to measure performance, productivity, and quality.
·
**Reporting**
: Create detailed reports and dashboards in ServiceNow to present findings and recommendations.
·
**Data**
**Analysis**
: Analyze data to identify trends, patterns, and anomalies.
·
**Gap**
**Analysis**
: Compare current performance with desired outcomes to identify improvement areas.
·
**Process**
**Improvement**
: Identify and design optimized processes for improvement (using methodlogies such as Lean, DMAIC, and so on).
·
**Compliance**
**and**
**Standards**
: Ensure processes adhere to our standards and regulatory requirements.
**WHO YOU ARE**
·
**Experience**
: At least 3 years in Process Management, Data Analysis (or data science), and/or Functional Analysis
·
**Education**
: Degree in Information Technology, Management Engineering, Statistics, or equivalent.
·
**Skills**
:
o Excellent knowledge of Process Management and/or Analysis methodologies
o Strong statistics, analytical, and logical skills.
o Knowledge of KPI and report management.
o Precision, curiosity, and teamwork orientation.
o Proficiency in English and Italian, both spoken and written.
**PREFERRABLY, YOU ALSO HAVE**
· Previous relevant experience in Project Management or Data Analysis roles.
· Knowledge of common ICT governance frameworks like ITIL or COBIT.
· Basic knowledge of methodologies such as UML, BPMN, Lean Six Sigma or Use Case Management and any relevant certification adherent to the cited methodologies.
· Knowledge of data analysis and presentation tools like PowerBI, Qlik and data analysis language like R or Python.
· Basic knowledge of ServiceNow
Contract: Freelance
Location: Tirana Albania
Working mode: Hybrid
Language: Italian + English
Compensation: Competitive
**WHAT WILL YOU DO**
You will join the team of IT Process&Program management and in particular in the management IT Process Management reporting directly to the manager of the factory IT Process&Program management.
You will have the opportunity to be involved in the IT Process Management activities such as:
·
**Process**
**Mapping**
: Document current processes using techniques like BPMN and EPC and determine their Standard Operating Procedures.
·
**KPIs**
**and**
**Metrics**
: Define and monitor key performance indicators to measure performance, productivity, and quality.
·
**Reporting**
: Create detailed reports and dashboards in ServiceNow to present findings and recommendations.
·
**Data**
**Analysis**
: Analyze data to identify trends, patterns, and anomalies.
·
**Gap**
**Analysis**
: Compare current performance with desired outcomes to identify improvement areas.
·
**Process**
**Improvement**
: Identify and design optimized processes for improvement (using methodlogies such as Lean, DMAIC, and so on).
·
**Compliance**
**and**
**Standards**
: Ensure processes adhere to our standards and regulatory requirements.
**WHO YOU ARE**
·
**Experience**
: At least 3 years in Process Management, Data Analysis (or data science), and/or Functional Analysis
·
**Education**
: Degree in Information Technology, Management Engineering, Statistics, or equivalent.
·
**Skills**
:
o Excellent knowledge of Process Management and/or Analysis methodologies
o Strong statistics, analytical, and logical skills.
o Knowledge of KPI and report management.
o Precision, curiosity, and teamwork orientation.
o Proficiency in English and Italian, both spoken and written.
**PREFERRABLY, YOU ALSO HAVE**
· Previous relevant experience in Project Management or Data Analysis roles.
· Knowledge of common ICT governance frameworks like ITIL or COBIT.
· Basic knowledge of methodologies such as UML, BPMN, Lean Six Sigma or Use Case Management and any relevant certification adherent to the cited methodologies.
· Knowledge of data analysis and presentation tools like PowerBI, Qlik and data analysis language like R or Python.
· Basic knowledge of ServiceNow
