**💼 IT Process Lead Specialist**
📍
**Tirana, Albania | Hybrid | Permanent Contract**
**🚀 What You Will Do:**
You will join the team of IT Process & Program management and in particular in the management IT Process Management reporting directly to the manager of the factory IT Process&Program management.
You will have the opportunity to be involved in the IT Process Management activities such as:
- **Process Mapping**
: Document current processes using techniques like BPMN and EPC and determine their Standard Operating Procedures.
- **KPIs and Metrics**
: Define and monitor key performance indicators to measure performance, productivity, and quality.
- **Reporting**
: Create detailed reports and dashboards in ServiceNow to present findings and recommendations.
- **Data Analysis**
: Analyze data to identify trends, patterns, and anomalies.
- **Gap Analysis**
: Compare current performance with desired outcomes to identify improvement areas.
- **Process Improvement**
: Identify and design optimized processes for improvement (using methodlogies such as Lean, DMAIC, and so on).
- **Compliance and Standards**
: Ensure processes adhere to our standards and regulatory requirements.
✅
**Who We Are Looking For:**
- **Experience**
: At least 3 years in Process Management, Data Analysis (or data science), and/or Functional Analysis
- **Education**
: Degree in Information Technology, Management Engineering, Statistics, or equivalent.
- **Skills:**
o Excellent knowledge of Process Management and/or Analysis methodologies
o Strong statistics, analytical, and logical skills.
o Knowledge of KPI and report management.
o Precision, curiosity, and teamwork orientation.
o Proficiency in English and Italian, both spoken and written.
⭐
**Preferrably, you also have:**
- Previous relevant experience in Project Management or Data Analysis roles.
- Knowledge of common ICT governance frameworks like ITIL or COBIT.
- Basic knowledge of methodologies such as UML, BPMN, Lean Six Sigma or Use Case Management and any relevant certification adherent to the cited methodologies.
- Knowledge of data analysis and presentation tools like PowerBI, Qlik and data analysis language like R or Python.
- Basic knowledge of ServiceNow.
🎁
**What we offer you/you can expect from us:**
- Permanent contract;
- Hybrid work;
- An inclusive place to work;
- Company-Owned Devices: laptop and business mobile phone;
- Meal Allowance;
- Supplemental Health Insurance.
🌱
**Looking for a role that can support your learning and career goals:**
- Psychological well-being: online meditation courses, medical online service, counselling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. learning platform; managerial learning to be fully exploited thanks to FlexiLearning, which allows you to dedicate at least 4 hours per month for your professional growth);
- Support for parents, children and financial aid for mothers;
- Volunteering during your working hours.
🌍
**Equal Opportunity**
As an Equal Opportunity Employer, diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of sex, age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
📍
**Tirana, Albania | Hybrid | Permanent Contract**
**🚀 What You Will Do:**
You will join the team of IT Process & Program management and in particular in the management IT Process Management reporting directly to the manager of the factory IT Process&Program management.
You will have the opportunity to be involved in the IT Process Management activities such as:
- **Process Mapping**
: Document current processes using techniques like BPMN and EPC and determine their Standard Operating Procedures.
- **KPIs and Metrics**
: Define and monitor key performance indicators to measure performance, productivity, and quality.
- **Reporting**
: Create detailed reports and dashboards in ServiceNow to present findings and recommendations.
- **Data Analysis**
: Analyze data to identify trends, patterns, and anomalies.
- **Gap Analysis**
: Compare current performance with desired outcomes to identify improvement areas.
- **Process Improvement**
: Identify and design optimized processes for improvement (using methodlogies such as Lean, DMAIC, and so on).
- **Compliance and Standards**
: Ensure processes adhere to our standards and regulatory requirements.
✅
**Who We Are Looking For:**
- **Experience**
: At least 3 years in Process Management, Data Analysis (or data science), and/or Functional Analysis
- **Education**
: Degree in Information Technology, Management Engineering, Statistics, or equivalent.
- **Skills:**
o Excellent knowledge of Process Management and/or Analysis methodologies
o Strong statistics, analytical, and logical skills.
o Knowledge of KPI and report management.
o Precision, curiosity, and teamwork orientation.
o Proficiency in English and Italian, both spoken and written.
⭐
**Preferrably, you also have:**
- Previous relevant experience in Project Management or Data Analysis roles.
- Knowledge of common ICT governance frameworks like ITIL or COBIT.
- Basic knowledge of methodologies such as UML, BPMN, Lean Six Sigma or Use Case Management and any relevant certification adherent to the cited methodologies.
- Knowledge of data analysis and presentation tools like PowerBI, Qlik and data analysis language like R or Python.
- Basic knowledge of ServiceNow.
🎁
**What we offer you/you can expect from us:**
- Permanent contract;
- Hybrid work;
- An inclusive place to work;
- Company-Owned Devices: laptop and business mobile phone;
- Meal Allowance;
- Supplemental Health Insurance.
🌱
**Looking for a role that can support your learning and career goals:**
- Psychological well-being: online meditation courses, medical online service, counselling service thanks to the support of certified psychologists and coaches;
- Continuous learning for soft and hard skills (es. learning platform; managerial learning to be fully exploited thanks to FlexiLearning, which allows you to dedicate at least 4 hours per month for your professional growth);
- Support for parents, children and financial aid for mothers;
- Volunteering during your working hours.
🌍
**Equal Opportunity**
As an Equal Opportunity Employer, diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of sex, age, culture, religion, ethnicity, sexual orientation, gender identity and expression.
