**We need someone who replies to customer emails like every message matters. Because every email is a customer waiting for their package.**
This is a customer support role focused on email. You handle our incoming ecommerce customer emails, work with our warehouses across Europe to keep deliveries on track, and make sure every customer walks away happy.
**About Adsolution**
We're an ecommerce company based in Tirana, Albania, with multiple warehouses across Europe. Active partners of Meta and Google.
We're an international team bringing experience from South America, Italy, and China. We run the ad operations and order fulfillment behind every product we sell.
**Day to day**
- You reply to customer emails clearly, kindly, and on time
- You coordinate with our European warehouses on order status and delivery issues
- You track recurring problems and surface them to the team so we can fix them
- You keep our customer satisfaction high and our delivery rate optimal
**You're a fit if you have**
- Previous experience in customer support (required)
- Fluent English (written, for customer emails)
- Clear, friendly writing style
- Strong attention to detail
- Patience and a calm tone under pressure
- Based in Tirana
**Bonus**
- Additional European languages (Italian, Spanish, French, German)
- Background in ecommerce or logistics
**This role is not for you if**
- You're not patient with people
- You hide problems instead of flagging them
- You prefer remote work
- You can't handle structured, repetitive work
**About working with us**
In-office team in Tirana, 5 days a week, 9:00 to 18:00. Every Friday we get together with team members and friends to build our culture.
*We hire and fire by our values:*
1. One team, built on trust. We tell the truth fast, share openly, no politics.
2. Own the problem. If you see it, you drive it. Ask for help proposing solutions or ideas, not just problems.
3. Grow skill, share knowledge. We learn fast, document, and teach so the company can grow.
4. People first, systems supported. We use systems and tools to make people's work smarter.
**What we offer**
- 750 EUR per month (paid in Albanian Lek at current exchange rate)
- A laptop and any equipment you need to do your best work
- Learning budget for courses, books, and events
- Direct mentorship from the team
- Your salary grows with your scope. The more you own, the more you earn.
**How to apply**
Two steps. Both required.
Step 1: Click Apply on this post to share your CV and LinkedIn profile.
Step 2: Email info@adsolution.io with the subject line "Customer Support Application — [Your Name]" and answer these 3 questions (3 to 6 sentences each):
1. Tell us about a difficult customer email you handled in the past. What was the issue and what did you do?
2. Describe a mistake you made at work that affected other people. How did they find out, and what did you do next?
3. How do you stay on top of a busy inbox? What's your system for making sure no email falls through?
Only applications that complete both steps will be reviewed. Generic or copy-paste answers won't move forward.
You read this far. If patient, customer-first work is your thing, apply.
Luis Prieto
Director, Adsolution
https://www.linkedin.com/in/luispr/
This is a customer support role focused on email. You handle our incoming ecommerce customer emails, work with our warehouses across Europe to keep deliveries on track, and make sure every customer walks away happy.
**About Adsolution**
We're an ecommerce company based in Tirana, Albania, with multiple warehouses across Europe. Active partners of Meta and Google.
We're an international team bringing experience from South America, Italy, and China. We run the ad operations and order fulfillment behind every product we sell.
**Day to day**
- You reply to customer emails clearly, kindly, and on time
- You coordinate with our European warehouses on order status and delivery issues
- You track recurring problems and surface them to the team so we can fix them
- You keep our customer satisfaction high and our delivery rate optimal
**You're a fit if you have**
- Previous experience in customer support (required)
- Fluent English (written, for customer emails)
- Clear, friendly writing style
- Strong attention to detail
- Patience and a calm tone under pressure
- Based in Tirana
**Bonus**
- Additional European languages (Italian, Spanish, French, German)
- Background in ecommerce or logistics
**This role is not for you if**
- You're not patient with people
- You hide problems instead of flagging them
- You prefer remote work
- You can't handle structured, repetitive work
**About working with us**
In-office team in Tirana, 5 days a week, 9:00 to 18:00. Every Friday we get together with team members and friends to build our culture.
*We hire and fire by our values:*
1. One team, built on trust. We tell the truth fast, share openly, no politics.
2. Own the problem. If you see it, you drive it. Ask for help proposing solutions or ideas, not just problems.
3. Grow skill, share knowledge. We learn fast, document, and teach so the company can grow.
4. People first, systems supported. We use systems and tools to make people's work smarter.
**What we offer**
- 750 EUR per month (paid in Albanian Lek at current exchange rate)
- A laptop and any equipment you need to do your best work
- Learning budget for courses, books, and events
- Direct mentorship from the team
- Your salary grows with your scope. The more you own, the more you earn.
**How to apply**
Two steps. Both required.
Step 1: Click Apply on this post to share your CV and LinkedIn profile.
Step 2: Email info@adsolution.io with the subject line "Customer Support Application — [Your Name]" and answer these 3 questions (3 to 6 sentences each):
1. Tell us about a difficult customer email you handled in the past. What was the issue and what did you do?
2. Describe a mistake you made at work that affected other people. How did they find out, and what did you do next?
3. How do you stay on top of a busy inbox? What's your system for making sure no email falls through?
Only applications that complete both steps will be reviewed. Generic or copy-paste answers won't move forward.
You read this far. If patient, customer-first work is your thing, apply.
Luis Prieto
Director, Adsolution
https://www.linkedin.com/in/luispr/
